Refund policy

1. CANCELLATION

  1. 1.1. An order may be cancelled within 3 days of the placing the same through our website or by e-mail to rihi@pcchandraindia.com.
  2. 1.2. Refund of monies paid against a cancelled order shall be made by electronic means only.
  3. 1.3. Any request for cancellation beyond the stipulated 3 days shall be subject to the replacement policy.
  4. 1.4. Cancellations are exempt from the verification policy.

2. REPLACEMENT

  1. 2.1.
  2. 2.2. Replacements shall only be entertained if the actual product alongwith the invoice for the same is returned to P. C. Chandra Gold Jewellery Ultadanga , P-26A Nani Gopal Roy Chowdhury Avenue, Shamoli Building, Entally, Kolkata, West Bengal, 700014, in the unused condition and with all labels and tags.
  3. 2.3. A replacement shall be allowed free of cost when the company acknowledges that the product received by the customer is substantially different from the ordered product.
  4. 2.4. If the company is satisfied that any of the product sold has an inherent manufacturing defect, despite every precaution and rigorous quality controls being undertaken, it shall be replaced free of cost.
  5. 2.5. Any complaint or replacement request shall be considered only if made within 48 hours from delivery by communication through the registered e-mail address, mentioning Customer ID, Order ID, date and time of delivery and clearly and accurately describing the nature of the complaint. No complaints or requests for any replacement will be accepted or entertained after 48 hours from the delivery of the goods ordered.

3. REFUNDS

In the event a customer wishes to cancel an order in terms of our cancellation policy or opts to not replace a returned item as stated above, a refund may be initiated.

  1. 3.1. A refund can only be initiated if the goods are returned to the company at “P. C. Chandra Gold Jewellery Ultadanga , P-26A Nani Gopal Roy Chowdhury Avenue, Shamoli Building, Entally, Kolkata, West Bengal, 700014”, and verified as stated above.
  2. 3.2. A refund usually takes 7 days to process.
  3. 3.3. All refunds shall be done by electronically.